November 13, 2020 2 min read

My name is Mohamed Camara, founder of Melanin Inc. Three years ago, I had a vision to start a company that would change the landscape of buying black. Better service, better products, while unifying that the millions of under-represented black owned businesses that exist today. For many, this was considered an overly ambitious me, it was a necessity. As a self made African-American entrepreneur, I dedicated my last $400 to creating a website that would be the "one stop shop" for all afrocentric goods with one goal in mind; to make buying black easy. I called it Melanin Inc.

Since then, we have proudly fulfilled over 50,000 orders from supportive customers like you! Unfortunately, the rapid growth was far too much for me and my team to handle. Although many customers were delighted with our product offerings, a portion of our customers never received their products due to mishaps in our supply chain. This was never our intention and we deeply apologize. That's not what we're about and it goes against what we stand for. We are aware of the inconsistencies of our customer buying experience and we're fully dedicated to fixing these issues...

Here are some immediate steps we are taking to make Melanin Inc the easiest and most reliable way to buy black:

  • Dedicated customer service team with live chat dedicated to top tier customer service
  • Same day shipping on all products for speedy delivery from our new USA warehouses
  • Refined vetting process to ensure only the highest quality black-owned products are sold on our platform 
  • VIP loyalty program with exciting perks for our most loyal and supportive customers 

Please check back with us November 1st, 2020 to see these changes in real time. If you have any feedback or suggestions, simply reply to this email and your suggestions will be acknowledged. 

Mohamed Camara
Founder/CEO Melanin Inc